Cookie Policy

Last updated: [Insert date]

This Cookie Policy explains how Cheese Hub uses cookies and similar technologies when you visit our website, use our member areas, interact with our content, register for events, download resources, join campaigns or use our digital tools.

Cheese Hub is operated by Lighthouse Digital Marketing Ltd. The Hub exists to support cheesemakers, cheesemongers and partners with shared knowledge, campaigns, community activity, tools, insights and digital infrastructure.

When we say “we”, “us” or “our” in this policy, we mean Cheese Hub and Lighthouse Digital Marketing Ltd.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember your preferences, understand how people use the site, and support features such as forms, logins, videos, analytics and marketing activity.

Similar technologies can include tracking pixels, tags, local storage, session storage, software development kits, scripts and device identifiers.

In this policy, we use the word “cookies” to refer to cookies and similar technologies.

2. Why we use cookies

We use cookies to:

make the website and member areas work properly;

keep the site secure;

remember choices you make, such as cookie preferences;

allow you to log in and access member content;

process forms, registrations, downloads and membership actions;

understand how visitors use the site;

improve content, resources, campaigns and user journeys;

measure campaign performance;

support email, CRM and marketing activity;

show relevant content or advertising where this is enabled and consent has been given.

Some cookies are essential. Others are optional and will only be used where you have given consent.

3. Types of cookies we use

Strictly necessary cookies

These cookies are needed for the website to work. They support things like page navigation, security, account login, form submissions, cookie consent settings, checkout, payment processing and access to member areas.

You cannot switch these off through our cookie banner because the site cannot work properly without them.

Examples may include cookies used for:

site security;

member login;

session management;

cookie preference storage;

payment and checkout functions;

load balancing and technical performance.

Preference cookies

These cookies help us remember choices you make so the site feels more useful.

They may remember things such as:

your cookie settings;

display preferences;

saved form information where appropriate;

member area preferences;

language, location or content preferences, if used.

These cookies are optional unless they are strictly necessary for a service you have requested.

Analytics cookies

Analytics cookies help us understand how people use the Cheese Hub website and member areas.

They may tell us:

which pages are visited;

how people move around the site;

which resources are downloaded;

which campaigns or links are clicked;

which pages are useful or confusing;

how people arrive at the site.

We use this information to improve the Hub, make resources easier to find and understand what support members need.

Analytics cookies are only used where you have given consent, unless they fall within a limited exception under applicable law.

Possible tools may include:

[Insert analytics tool, for example Google Analytics 4]

[Insert HubSpot analytics or tracking, if used]

[Insert privacy-friendly analytics tool, if used]

Marketing and campaign cookies

Marketing and campaign cookies help us understand whether our campaigns, emails, social posts, adverts or partner activity are reaching the right people.

They may be used to:

measure the performance of Cheese Hub campaigns;

understand which marketing channels bring people to the site;

support remarketing or retargeting activity;

show relevant content or adverts on other platforms;

connect website activity with CRM records, where appropriate and lawful;

measure engagement with sponsored or shared campaigns.

These cookies are optional and will only be used where you have given consent.

Possible tools may include:

[Insert advertising or remarketing tools, if used]

[Insert Meta Pixel, LinkedIn Insight Tag, Google Ads, or similar, if used]

[Insert HubSpot tracking, if used for marketing purposes]

Community and membership cookies

If you join the Cheese Hub community or member area, cookies may be used to keep you logged in, remember your session, manage access to member-only content and support community features such as discussions, comments, notifications and learning resources.

Some of these cookies may be strictly necessary for membership services. Others may be optional, depending on what they do.

Possible tools may include:

[Insert community platform, for example FluentCommunity, if used]

[Insert learning or membership platform, if used]

[Insert CRM or membership tool, if used]

Embedded content cookies

Some pages may include embedded content from third-party platforms, such as videos, maps, forms, social media posts, booking tools or event platforms.

These third-party services may set their own cookies when you interact with them.

Examples may include:

YouTube or Vimeo videos;

Google Maps;

event registration tools;

embedded forms;

social media embeds;

calendar booking tools.

We will try to make it clear where embedded content may use third-party cookies. You should also check the privacy and cookie policies of those third-party platforms.

4. Cookies we use

The table below should be completed once the website has been scanned and the final tools are confirmed.

Cookie or tool	Provider	Purpose	Type	Duration
[Insert cookie name]	[Insert provider]	[Insert purpose]	Strictly necessary	[Insert duration]
[Insert cookie name]	[Insert provider]	[Insert purpose]	Preferences	[Insert duration]
[Insert cookie name]	[Insert provider]	[Insert purpose]	Analytics	[Insert duration]
[Insert cookie name]	[Insert provider]	[Insert purpose]	Marketing	[Insert duration]
[Insert cookie name]	[Insert provider]	[Insert purpose]	Community or membership	[Insert duration]

Before publishing this policy, run a cookie scan on the live or staging site and replace this table with the actual cookies in use.

5. How we use cookies for campaigns

Cheese Hub may run shared campaigns for cheesemakers, cheesemongers, suppliers, supporters and partners.

Cookies and similar technologies may help us understand how people interact with those campaigns. For example, we may measure visits to a campaign page, downloads of a campaign resource, clicks from an email, registrations for an event or engagement with a campaign call to action.

Where campaign tracking uses non-essential cookies, we will ask for consent.

We may use aggregated campaign data to improve future campaigns and report general performance. For example, we may report how many people visited a campaign page, downloaded a resource or clicked a link.

We will not sell your personal information to campaign partners or sponsors.

6. How we use cookies with HubSpot, forms and email

Cheese Hub may use CRM, forms and email tools to manage membership, enquiries, downloads, events, campaigns and communications.

Depending on the tools in use, cookies may help us understand whether someone has submitted a form, clicked an email, visited a page or engaged with Hub content.

Where this involves non-essential tracking, analytics or marketing cookies, we will ask for consent where required.

If you are already a member, customer, supporter or contact, we may still send service messages that do not depend on marketing cookies. For example, we may send information about your account, membership, event registration, payment or access to resources.

7. Managing your cookie choices

When you first visit the Cheese Hub website, you should see a cookie banner or preference tool. This allows you to accept, reject or manage optional cookies.

You can change your cookie preferences at any time by selecting:

[Insert link or button text, for example “Manage cookie preferences”]

You can also manage or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a warning before cookies are stored.

Blocking some cookies may affect how the website works. For example, you may not be able to log in, access member areas, complete forms or use some interactive features.

8. Third-party cookies

Some cookies may be set by third-party providers that help us run the Hub, process payments, host content, measure activity, provide forms, manage events, display videos, support community features or run marketing activity.

These third parties may process data according to their own privacy and cookie policies.

Third-party providers may include:

website hosting providers;

CRM and email platforms;

community platform providers;

payment processors;

analytics providers;

video platforms;

event and webinar platforms;

advertising or social media platforms;

survey and form tools.

We only use these tools where they support the running, improvement or promotion of the Hub.

9. Cookie consent and lawful basis

For cookies that are strictly necessary, we do not usually need consent.

For optional cookies, such as analytics, marketing, remarketing or some personalisation cookies, we will ask for your consent before using them, unless a legal exception applies.

Where cookie data includes personal information, our use of that information is also covered by our Privacy Policy.

You can withdraw cookie consent at any time by changing your cookie preferences.

10. How long cookies stay on your device

Some cookies are session cookies. These are deleted when you close your browser.

Other cookies are persistent cookies. These stay on your device for a set period, or until you delete them.

The exact duration depends on the cookie and the provider. The cookie table in this policy should list the duration of each cookie once the site has been audited.

11. Updates to this Cookie Policy

We may update this Cookie Policy from time to time, especially if we add new tools, change our website, update our member area, run new types of campaigns or change how we use cookies.

When we update the policy, we will change the “Last updated” date at the top of this page.

If the changes are significant, we may also notify members or website users in a more visible way.

12. Contact us

For questions about this Cookie Policy or how Cheese Hub uses cookies, contact:

Cheese Hub Privacy Contact
Email: [Insert privacy/contact email]
Post: [Insert postal address]

Cheese Hub is operated by Lighthouse Digital Marketing Ltd.